| How to order: |
| Phone: |
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805 710-4809 |
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| Email: |
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hardwoodtoys@charter.net |
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| Shipping limits: |
We ship anywhere in the United States. Customers pay shipping charges on all orders. This amount will be added into your total during the check out process. Most items ship in three or four business days. |
| Customer guarantee: |
Our handmade toys are built to outlast plastic and mass produced toys. If you are not satisfied with the quality and workmanship of an item, please return it for a full refund. If you have a problem with any item after it has been played with, or lose a small part, contact us for information on repairs and replacements. |
| Return policy: |
We are proud of the quality of our handcrafted items and believe you will be happy with your purchase. However you may return an item in new condition for a refund or exchange within 30 days of the shipment date. We will replace the item or issue a full refund for the purchase price, excluding shipping charges. All returns must be accompanied by the packing slip. Please contact us if you need to return an item and do not have the packing slip so we can provide the information you will need. Please insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Your packing slip will indicate where you need to send your return.
In general, though, you may return merchandise to:
Tom Merrin's Hardwood Toys
290 Arabian Way
Arroyo Grande, CA 93420
If you have any questions regarding your order,
please feel free to contact us at:
805 710-4809
hardwoodtoys@charter.net |
| Payment options: |
Phone Orders are limited to check and money orders. We gladly accept checks and money orders for mail order transactions. Sorry, we cannot accept C.O.D. orders. |
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Other Shipping Options
The most economical way for us to ship is Fed Ex Ground or USPS, which takes five business days to reach the East Coast, and less time to the Midwest and West Coast, where we are located.
Most items ship in three or four business days. We ship anywhere in the continental United States via Fed Ex Ground or USPS Ground, and also to Hawaii and Alaska via Priority Mail only. We do not add a per item handling charge to the shipping charge.
Customers pay shipping charges which reflect our real cost to ship the items. This amount will be added to your total during the check out process. Because our toys are made of solid hardwood (cherry, oak, maple, birch and walnut), they are heavy. For example, an eight car train weighs 17 pounds. Noah's Ark weighs 10 pounds. A summary of shipping charges is shown below.
Total Order Shipping Cost
0.00--$44.99 $7.50
$50.00--$99.99 $9.00
$100.00--$174.99 $12.00
$175.00--249.99 $15.00
$250.00 and Over $18.00
Please contact us for local delivery options within San Luis Obispo County.
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