Customer Comments
Here's what some of our recent customers had to say about our products and service:
Hi, TomWe have received the tractor etc. for our gift to the new
baby, Jackson. Since I have yet to see the train we ordered for my grandson, I
was most anxious to see this set. It is absolutely beautiful!! The intricate
workmanship, colors of the woods and sturdiness of the toys make them a
treasure to keep a lifetime.
Thank you so much! Will keep this in mind for the next baby
or, perhaps, a birthday present.
"Mr. Merrin,
I am the great-grandmother of the children who received these toys and am so
happy my daughter found you. I have not had the pleasure of seeing and holding these items and look forward to being able to do so. As my daughter has probably told you, these will be carefully preserved in spite of the important work of their providing joy to playtime. They enhance the character of the children's bedrooms in addition to the wonderful world of imagination that they will provide them. We envision these as being passed down through the family. My granddaughter in SC, Kate, has sent pictures and tells us the pleasure that the entire family receives.
Thank you for your talent."
Nancy (Georgetown, KY)
“Tom,
On behalf of the employees of German Mutual Insurance Company, thank you for your contribution to our 140th anniversary celebration. Your wooden tractors with trailers were a huge hit with our eighty agencies, forty employees, and ten directors, and as prize giveaways at our just concluded open house. Your uniqueness, attention to detail, and responsiveness has been exemplary. Please use me as a reference if necessary. I was bragging about you to everyone. Best wishes for future success.”
Phil Menzel, President
"Tom, The train was a HUGE hit! My son is pulling it all around the
house, and having quite the ball with all the cars. It is perfect! We are so happy
with the craftsmanship and durability. Thanks for all that you did to make
our Christmas so special. Have a wonderful New Year."
Kristen (Glen Carbon, IL)
"Tom,
I am so pleased. Your beautiful toys are FAO Schwarz quality. These are
the kind of toys they have at the Waldorf School!"
Esther (White Plains, New York)
"Mr
Merrin, The train arrived in great shape ahead of schedule! Your
craftsmanship is to be admired. I am anxiously awaiting August 1st
(John's Birthday) to give it to him and know how impressed he will be
and will love it. I am glad I followed up on the newspaper article and
thank you for your response."
June (Whippany, New Jersey)
"I
stumbled across this site quite by accident and I'm glad that I did.
There were so many attractive pieces to choose from that it was
difficult to decide which to try first, but we finally went with the
old-fashioned milk truck, which arrived promptly and packed carefully.
It's beautiful! It's true to the picture shown online, but the picture
alone cannot do it justice. The wood is as smooth as silk, the wheels
turn flawlessly, and every detail speaks of painstaking craftsmanship.
Above all, the design of it is a pleasure, sweetly executed and, as
promised, evocative of the '20s."
"This
truck graces one of the shelves in our office, I'm afraid. We'll order
another one for our nephew. And he'll put into action what we only
admire for its grace."
Odile (Redwood City, California)
"THE PLANE ARRIVED TODAY!!! IT IS WONDERFUL!!!"
"My
grandson loved the biplane. His little eyes just lit up when he saw
it... My four other grandsons were also interested... Guess I better
get my money ready... there are three birthdays left... ha"
"It arrived undamaged and is exactly
what I wanted. Thank you so very much for hurrying the shipment. And I
really appreciate your follow up phone calls. You are a real
craftsman... And a fine person, thanks again..."
Jodi (Franklin, Tennessee)
"Tom,
Many thanks. Our niece, who is 2, went bananas over the train engine.
Adding the circus car is just right!" "Your webpage is very user
friendly. I look forward to ordering from you in the future. Many
thanks"
Diane (Claremont, California)
"The
craftsmanship is very good and the wood is beautiful. You can't find
good quality wood toys in toy stores anymore. It was a gift for a baby
shower and the parents loved it. The service was fantastic, Tom had
great follow up and the merchandise arrived on the day it was promised.
I will definitely spread the word and plan to order again in the
future."
Robyn (Dublin, Ohio)
"Tom,
Thank you so much! Your service is exceptional and your toys are
fabulous. The truck was a huge success at the birthday party of our
friend's son. It's nice to still be able to find quality toys that are
powered by kids imaginations instead of batteries. Thank you, "
Christine (Castro Valley, California)
"My
son loves the toys! Plays with them ALL the time. Fast and speedy
service from the time of order to the arrival at my front door. I have
recommended you to all of my friends! I just love all of the items I
purchased. Outstanding quality and durability."
Karen (Morgantown, West Virginia)
"Christmas
morning, my daughter ran past the Fisher-Price electronic toys and
scooped up the horses you made. She spent so much time playing with
them, we didn't even open some of the other presents."
"Thanks,
Tom, for your thoughtfulness in making sure they got here just in time
-- and for including a check for the overpayment of shipping. I've
never seen anyone refund excess shipping!"
Stafford (Baton Rouge, Louisiana)
"Tom,
the recipient of the bottle train with inscription thinks it is one of
the most original presents he received for Christmas and he has already
placed it in an appropriate spot near his bar. Your email responses to
my questions prior to my order were quick and helpful and the shipping
and packaging of the train was equivalent to items I received from
Amazon.com. Let me know about your additions to your product line.
Happy New Year."
Mike (Peaks Island, Maine)
"Our
wine train is not only functional but a real piece of craftsmanship.
The fine detail in conjunction with the high quality material, makes
the wine train a lovely addition to our home."
Mary (Alta Loma, California)
"I loved the detail, the wood was so smooth, and no splinters. We have it on display in the entrance to our house."
John (Carson City, Nevada)
"Items
purchased were as new. No detractions noted at all. Forget the kids, I
enjoyed the toys. Communication and shipping were great. I would buy
from you again without hesitation. You cannot ask more than to get the
exact item you want at a good price and get it quickly and politely."
Randy (Reno, Nevada)
